This reflective report is discussing the proposal of a welcome pack for students on one of the performance courses (BA Acting and Performance) that I work with. The welcome pack aims to give a space where students can identify, from their lived experience, any additional support they may need upon arrival to the course, as well as provide the First Year and with information on students (access) needs, prior to starting. Therefore, it is designed to improve the experience of the incoming students, as they transition into higher education at BA level, focusing on support with physical, and neuro diversity. The pack would be given to the students upon completing enrolment when they receive their UAL e-mail.
You can see a draft for the form section of the pack here:
https://forms.office.com/e/CYmCW7EUDq
But to give an Idea, I have asked questions focusing on the areas of training students will receive such as: voice, breath, movement and script, describing briefly what will be expected of the students across the different areas of the course. For example, “you will work your voice; spoken, sung or making noise”, and then go on to ask, that “with all this in mind is there anything you think is useful for us to know about so that we can best provide support when you arrive?” Similar examples are given for each area of actor training mentioned above.
To add to the context and where this design has come from, my role at UAL is that of a college admission tutor (CAT), as well as being an associate lecture. The role of a CAT is an academic one and we work closely with senior management teams, both academic, administrative including recruitment and admissions teams. As well as course leaders and lecturers. The role is heavily data driven, meaning that the demands upon the role aren’t always from a holistic perspective. It seems relevant to say that my experience at UAL has been that of both Interim Programme director and Course leader (at the same time) and so together with my CAT role, in terms of positionality I have an understanding of the structural and institutional mechanisms, as well as the “on the ground”, day to day running of academics lives to try ensure a positive student experience.
It seems relevant to note that I have over 25 years of experience in movement-based performance and am particularly interested in the intersection of wellbeing and performance training. I have previously worked as a performer in an inclusive dance company with both disabled and non-disabled dancers and I developed my practise of adapting movement practices to suit diverse participants whilst lecturing in South America for 10 years, and most recently 4 years in the UK. All this shapes and influences my design for the welcome pack.
Often, there is a gap where information doesn’t pass from the admissions process to enrolment, and so with regards to access needs or support plans academic staff often don’t know until way after the student has arrived, how best to adapt teaching plans for the individual and the cohort. This disjointed first encounter of a student is clumsy, and this highlights the institutional inequities from the get go in these invisible handover spaces ( Nichols and Stah, 2019).
The university can improve how it supports new students by responding more quickly and effectively upon their arrival. When communication breaks down between admissions, enrolment, and academic teams, first year leads carry heavy loads, providing individual support and adjusting teaching to diverse student needs on the go. While learning outcomes must remain consistent, teaching methods and curriculum delivery can be adapted to the individual’s needs (Sadiq A, 2023),. With this is mind, the headings used in the welcome pack, are to situate the student in the learning that they are about to encounter, without assuming that they have prior experience.
They will be required to use their voice, their movement (body), as well as learn using text and script work. This does not mean that all students will move, vocalize or approach text in the same way (Sadiq A, 2023), however, that they will need to work with teachers and vice versa in understanding their own boundaries of learning, what works for them and when it doesn’t how with their tutors they can find adaptations.
The rationale behind this intervention, is seeing the gap, and the stress this puts staff under when students start. Feedback from first year lead has said, “the first 3 months are like constant 1:1’s fit around my teaching schedule, often just to understand where the student needs help. It would be really helpful if we could access the EDI information that students have given before they start”. Whilst the later may not be completely possible in terms of data protection, we are able to ask students. Here of course, poses the most obvious risks:
If a student doesn’t engage with their UAL e-mail, then of course none of this will be relevant. The enrolment and getting used to the habit of checking an institutional e-mail is often the biggest barrier, and is indeed, very non inclusive.
Which leads me onto other feedback from both tutor and colleagues who recommended that perhaps the welcome pack could be designed more interactively, with ‘images, and videos or embedded voice notes that don’t rely on reading alone’- this would help build a more inclusive language. This is also supported by Alabi (2024) who discusses that pairing visual and written formats in order to lessen a cognitive load and make processes more tangible is important. Similarly, recommendations also, to include current students in the design of the welcome pack to’ help build an inclusive language from the students perspective and make the pack feel peer-informed’, would also make the welcome pack more sustainable in terms of its implementation being refined year on year, with students who have been through the process of enrolment and into HE. I would go further to say that co-creating and co-modifying the pack with current students and yr lead, would also challenge set positionalities and encourage a more intersectional view of the needs (Crenshaw, K 1991). I.e. It would not be based on how I see students as needing support, but also how students find they need support in the practical elements of the course.
Another risk, of course is if a student does not wish to divulge information, then we can only go at the pace a student wished to go at.
Similarly, it may be the case that a student is not aware they need support, however, I do eco the feedback from a peer that said, “even if they aren’t aware they need support, this kind of pack can help them to reflect upon their learning and if they need anything extra in the up and coming months”.
Another feedback from a colleague suggested I could think of the welcome pack as coming in different languages, in particular in Mandarin or Cantonese. This was in mind for overseas students, whose first language is not English, but also who’s cultural context may not necessarily mean that they have experience in understanding the support mechanisms available within the UK HE (Rekis, 2023). For example, well meaning inclusion efforts can reproduce assumptions over what feels “normal” in one learning context, which might feel alienating or even oppressive in an other ( Aziz R, 1997).
It is of course important to acknowledge that this welcome pack, doesn’t particularly address the intersectionality of disability, inclusion and learning, in the sense that it is focusing on the physical and neuro divergence of students, and thus isn’t including, for example: Race, religion or even class. Perhaps by co creating it with students, these topics will become part of the pack? For example, touch could also be considered as a heading particularly due to its intersectional nature; physical contact will require an understanding of the different experiences of those who are using it: their relationship to touch, will be affected by their relationship to their race, age, physical and cognitive diversity, gender, sexual orientation and religion (Kapadocha, 2023). However, this is a huge topic and since consent and intimacy are a fundamental part of actor training, this is an area that should be threaded gently throughout the curriculum.
Similarly, representation, in terms of Race for example, is also a huge part of actor training, and is embedded throughout the curriculum, through script, voice, breath, movement play and staging etc etc. Therefore, for the purpose of a welcome pack, perhaps it is enough to start small, and to encourage students to begin to think about their intersectionality with their own needs, being agents of their own learning. For example, if “The paradigm of intersectionality, coined by the American civil rights advocate Kimberlé Williams Crenshaw, can help us to rethink the representation of identity and its deconstruction in theatre” (Ajnwojner R, 2018), then this must be done together students with tutors and vice versa.
I also think, that perhaps, religion, in this instance has not been a part of the welcome pack, (up to now) as it hasn’t been mayor part of how I have viewed my practise revealing quite critically the gaps in my experience. For example, throughout this unit, I have been reflecting on the fact that within the performing arts scene that I have been involved with, (UK, Europe and south America), the diversity of religion has been relatively small. This has lead me to look at the diversity of students on this course, who are a high number of what UAL calls Contextual Admissions (see image 1), but in terms of religious diversity, they are quite homogenous (see image 2). In thinking about Kantia, T’s (2022) critique of the under and mis representation of Muslims in television and film for example, this leaves me to ponder over the effort, or lack of, perhaps that we are making from a recruitment perspective of outreach work (also part of my job role) and therefore what more can be done.
References and Bibliography
Ajnwojner R (2018), Intersectionality and Identity in Theatre. https://www.theater-wissenschaft.de/miszellen-intersectionality-and-identity-in-theatre/
Alabi, V. (2024) ‘Visual Learning: The Power of Visual Aids and Multimedia’, International Journal of Educational Technology and Innovation, 9(1), pp. 33–47. Available at: https://www.researchgate.net/publication/385662029_Visual_Learning_The_Power_of_Visual_Aids_and_Multimedia (Accessed: 20 July 2025).
Appiah, K.A. (2014). Is religion good or bad? (This is a trick question.) TED. Available at: https://www.youtube.com/watch?v=X2et2KO8gcY [Accessed 17 May 2025].
Aziz, R. (1997) ‘Feminism and the challenge of racism: Deviance or difference?’. In Mirza, H. S. (ed.) Black British Feminism: A reader, London: Routledge, pp. 70-77
Crenshaw, K. (1991). Mapping the Margins: Intersectionality, Identity Politics, and Violence against Women of Colour. Stanford Law Review, 43(6), 1241–1299.
Kantia, T (2022) https://ktariq.medium.com/muslim-representation-in-film-and-television-d53db37178b4
Kapadocha C (2023) Tactile renegotiations in actor training: what the pandemic taught us about touch, Theatre, Dance and Performance Training, 14:2, 201-215,
Nichols, S., & Stahl, G. (2019). Intersectionality in higher education research: A systematic literature review. Higher Education Research & Development, 38(6), 1255–1268.
Sadiq, A. (2023) Diversity, Equity & Inclusion: Learning how to get it right. TEDx Talks. [YouTube video] 2 March. Available at: https://www.youtube.com/watch?v=HR4wz1b54hw [Accessed 11 June 2025].
University of the Arts London (2024) Access and Participation Plan 2025–26 to 2028–29. Available at: https://www.arts.ac.uk/__data/assets/pdf_file/0030/458346/University-of-the-Arts-London-Access-and-Participation-Plan-2025-26-to-2028-29-PDF-1297KB.pdf [Accessed 11 June 2025].
University of the Arts London Contextual Admissions process
https://www.arts.ac.uk/study-at-ual/contextual-admissions
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